Privacy Policy
Last updated:
Introduction
khelvornshran ("we", "our", or "us") is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our custom artwork services.
Data Controller
For the purposes of UK GDPR, khelvornshran is the data controller. Our registered address is 44 Lexington St, London W1F 0LW, United Kingdom.
Information We Collect
We collect information that you provide directly to us when you:
- Contact us through our contact form or email
- Place an order for custom artwork
- Communicate with us about your artwork requirements
- Subscribe to our newsletter or marketing communications (with your consent)
The personal data we collect may include:
- Name and contact details (email address, phone number, postal address)
- Payment information (processed securely through third-party payment processors)
- Artwork preferences and requirements
- Communication records
- Website usage data (cookies and similar technologies)
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: To fulfil orders and provide our services
- Legitimate interests: To improve our services and website experience
- Consent: For marketing communications and non-essential cookies
- Legal obligation: To comply with UK tax and accounting requirements
How We Use Your Information
We use the information we collect to:
- Process and fulfil your custom artwork orders
- Communicate with you about your orders and artwork requirements
- Respond to your enquiries and provide customer support
- Improve our services and website experience
- Send you updates about your orders
- Comply with legal obligations (e.g., tax records)
- Send marketing communications (only with your explicit consent)
Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service providers who assist in operating our website and business (e.g., payment processors, hosting providers)
- Delivery companies to fulfil orders
- Legal authorities when required by law
All third parties are required to maintain appropriate security measures and use your data only for specified purposes.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Order information is typically retained for 7 years to comply with UK tax and accounting requirements.
Data Protection
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure.
Your Rights Under UK GDPR
Under UK data protection laws, you have the following rights:
- Right of access: Request a copy of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your data (subject to legal obligations)
- Right to restrict processing: Request limitation of how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent for processing based on consent
To exercise these rights, please contact us using the details below. We will respond within one month.
International Transfers
Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: talk@khelvornshran.world
Address: 44 Lexington St, London W1F 0LW, United Kingdom
Phone: +44 20 7437 8594