Frequently Asked Questions
Find answers to common questions about our custom artwork services
How long does it take to complete a custom artwork?
The completion time varies depending on the complexity and size of your artwork. Typically, portrait illustrations take 7-10 business days, while larger personalised designs may require 10-14 business days. We'll provide an estimated timeline when you place your order. Please note that completion times are estimates and may vary based on current workload.
What information do I need to provide when ordering?
To create your custom artwork, we'll need details about your preferred style, size, colour preferences, and any specific elements you'd like included. For portraits, reference photos are helpful. You can share all this information through our contact form or via email.
Can I request revisions to my artwork?
Yes, we want to ensure you're completely satisfied with your artwork. We include one round of minor revisions in our standard service. For more extensive changes, additional fees may apply. We'll discuss revision options during the design process.
What materials are used for the artwork?
We use high-quality art materials including professional-grade pencils, inks, and papers. The specific materials depend on your chosen style and preferences. All materials are selected to ensure longevity and visual appeal of your finished artwork.
Do you ship internationally?
Currently, we primarily serve customers in the United Kingdom. For international shipping, please contact us to discuss availability and shipping options. Additional shipping fees may apply for international orders.
How is my artwork packaged for delivery?
Your artwork is carefully protected with appropriate packaging materials to prevent damage during transit. We use sturdy envelopes or tubes depending on the size, and include protective layers to keep your artwork safe and secure.
Can I order digital versions of my artwork?
Yes, we can provide digital versions of your artwork in addition to the physical piece. Digital files are delivered in high-resolution formats suitable for printing or digital use. Please specify your preference when placing your order.
What payment methods do you accept?
We accept various payment methods including credit cards, debit cards, and bank transfers. Payment details and options will be discussed when you confirm your order. A deposit may be required to begin work on your artwork.
Still Have Questions?
If you can't find the answer you're looking for, we're here to help. Get in touch with our team and we'll be happy to assist you.
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